Find answers to your questions before joining a tour so that you can find out exactly what you want to know.

Booking Related Questions

I’ve ordered and haven’t received my tickets - what can I do?
Most of our tickets are confirmed instantly when you purchase. To confirm your order, we send an email to the email you registered during the checkout process.

Some tickets require manual handling; during working hours this can lead to a delay of up to one hour. If you booked while the venue was closed, we may only be able to send your ticket once the venue is open. If you haven’t received your confirmation 24 hours after ordering, please contact us.
I can’t seem to finish my order. What’s happening?
This can be caused by several factors. Please first check if you have received an email from us regarding the payment status of your order. This can take up to 30 minutes after you seem to have completed your order.

Sometimes, you can encounter problems completing all the steps of the booking process due to an issue with your browser.

Usually, this is because your web browser needs to be updated. This especially applies to Internet Explorer and Mozilla Firefox. You can visit to update Internet Explorer, and to update Firefox.

If neither of these steps resolves the issue, please contact us.
I didn't receive my tickets. What should I do?
If you didn't receive your tickets within 30 minutes, check for any email communications from us (e.g. payment failed, technical issue, last-minute unavailability) including your Spam/Junk folder. If you still can't find them and the details you shared with us are correct, please contact our Customer Service team.
Why do I need to select a timeslot?
Some tickets do not require a timeslot – you can visit the venue on your chosen date whenever you like during the opening hours. For other venues, you will be asked to select a timeslot during the booking process. Please note that this is required by the attraction as a way to ensure a safe and enjoyable experience for all visitors. Timeslots also generally help minimize the waiting time onsite.

For some activities we need to check the timeslot manually after the booking, so you can choose the date of your visit and we'll contact you within 30 min after the booking with the available timeslot.Once you choose your timeslot we'll issue the ticket and send it to you via email.
The price advertised changes per day, why?
The ticket price of some of our attractions constantly changes based on factors such as peak season, day of the week, and time of day; not unlike what happens with flight ticket prices.
How can I book a free/reduced ticket for children, People of determination, students or seniors?
If free/reduced admission is available for one or more of these categories of visitors, this information will be shown when you select your tickets at the checkout. Remember that in order to claim the benefit of free admission you might have to select the matching free ticket option. Don't forget to bring a valid ID if you purchased a free/reduced ticket.
Which times are busy?
Peak times and periods depend on the venue. In the early morning and at the end of the day, venues might be less crowded.
Why should I buy from Activity Gate instead of onsite?
Most our venue partners offer tickets onsite. By booking with us online, you'll be able to compare and choose between a wide range of products, including guided tours and additional services that might not be available onsite. By booking online you'll also ensure yourself a spot on your chosen date and time.

Can I bring my pet to the venue?
You can check whether pets are allowed under "Tour Highlights" on the page of each attraction. If it is not mentioned, you can assume that it's not possible.

Can I print my tickets?
Yes, you can always show a printed version of your ticket at the attraction even though most of the venues only require a smartphone ticket. If the attraction requires a printed ticket, it will be mentioned at the very top of the page of each attraction, below the opening hours.
Can I give my ticket to someone else?
Most of our tickets are not strictly nominal. Some attractions, however, require you to show a valid ID which has to match the name on the ticket. You can check whether this applies to your tickets under "Tour Highlights" on the page of the attraction.

Where can I find the opening hours?
You can find the opening hours at the very top of the page of each attraction, just below the title. Opening hours are also shown on your voucher: don't forget to check them before your visit.

Payment Related Questions

Which payment method can I use on Activity Gate?
We support all types of cards like Visa, Mastercard, American Express.
You can pay also with installment using Tabby (no credit card and no minimum amount required)

We do offer installment directly with some banks if your booking is above 1000 AED or equivalent, this option will be applied automatically in the checkout.
Was my payment successful?
If you reached the order confirmation page, it means your payment succeeded. You will receive a first email confirming the receipt of your payment, and a second email with your tickets as soon as they are ready. If, on the other hand, your payment attempt wasn't successful, you will receive an email informing you that the order has been cancelled. If you have not received your tickets, or any communication from us, within one hour of completing your payment, contact our Customer Service team.
Was I charged twice for the same order?
If you created a new order after reaching the order confirmation page, you will be charged again. Whenever your order has been confirmed, your payment has already been received, so paying again will create a new order. If you haven't received your tickets within one hour of completing your payment, contact our Customer Service team.
My payment expired. What should I do?
Once you have selected your tickets and entered your personal details, you have 30 minutes to complete your payment. If you do not succeed to do so within 30 minutes, the payment attempt will expire, you will not be charged, and the order will be cancelled. If you want to place a new order, you will have to start the process again. If you are not sure about the status of your payment attempt, please contact our Customer Service team.

Cancellation And Refund Related Questions

What is the cancellation policy?
Every Tour Activity/Attraction/Staycation has its own cancellation policies, before booking any activity with Activity Gate, the Customer has to read the cancellation policy of that particular tour.
Please refere to our cancellation policy page for more details.
How can I request a refund?
You can contact our customer support team to request a cancellation via email or WhatsApp, and we recommend you review the cancellation policy for the attraction you choose.
Can you refund the money to a different credit card or account?
We can only refund you to the same credit card or bank account used for the original purchase. Please get in touch with your own bank if your credit card or account is no longer active by the time we have confirmed your refund.
How are refunds processed? How long will it take to receive my refund?
We process refunds on a regular basis. Once our team approves the refund request the issue passes to your card issuer or bank, and we no longer have any control over how long it takes to reach you. If you experience a delay in receiving the refund, please contact your card issuer or bank before contacting Tiqets. The issue usually lies with them.

Once we cancel the booking we add the money to your wallet and you can use it to make another booking if needed. If you wish to keep the money in your wallet and not to refund it to the card feel free to contact our team and they will do it for you. If you choose to refund your payments made using a credit or debit card can take between 14 to 21 working days to reach your account.

Please note that cancellation fees may apply; We will notify you via email or telephone of any fees which apply in your case.